At LD POWER MARINE, we aim to make receiving your marine engine and related products as straightforward as possible. This page explains how we process orders, arrange delivery, and communicate shipping information to our customers.
1. Order Processing
Once your order has been placed and payment has been confirmed, our team will begin processing it.
Before dispatch, we may contact you to confirm:
- Your order details and selected products.
- Delivery address and contact information.
- Product availability.
- Any special delivery or handling requirements.
Processing times may vary depending on product availability, order size, and whether the item requires special handling.
2. Delivery Locations
LD POWER MARINE accepts enquiries and orders for delivery to locations where delivery can be arranged.
Delivery availability depends on:
- The destination country or region.
- Product size and weight.
- Shipping restrictions.
- Transport and freight availability.
- Customs and import requirements.
Please contact us before placing an order if you are unsure whether delivery is available to your location.
3. Delivery Methods
Depending on the product and destination, delivery may be arranged through:
- Standard courier services.
- Specialist freight companies.
- Palletised freight.
- Heavy or oversized cargo transportation.
- Other suitable transport arrangements.
Marine engines and larger equipment may require specialist transportation because of their size, weight, and handling requirements.
4. Delivery Costs
Delivery charges depend on the product, destination, dimensions, weight, and selected transportation method.
Where applicable, delivery costs will be displayed at checkout or communicated in a quotation before the order is confirmed.
Additional charges may apply for:
- Remote or regional delivery locations.
- Special handling requirements.
- Oversized or heavy freight.
- Customs duties and import taxes.
- Redelivery or storage caused by incorrect delivery information or missed delivery arrangements.
Any applicable additional charges will be communicated where reasonably possible before dispatch.
5. Estimated Delivery Times
Delivery times vary depending on product availability, destination, freight arrangements, and customs processing.
Any delivery timeframe provided is an estimate unless expressly confirmed as guaranteed in writing.
Delays may occur due to:
- Carrier or freight company delays.
- Weather conditions.
- Customs inspections or clearance.
- Public holidays.
- Transportation disruptions.
- Incorrect or incomplete delivery information.
- Circumstances beyond our reasonable control.
We will provide available delivery updates where possible.
6. Tracking Your Order
Where tracking is available, tracking information will be provided once your order has been dispatched.
Customers can use the supplied tracking details to monitor shipment progress.
For freight shipments that do not offer standard online tracking, our team can provide available shipping updates upon request.
7. Delivery Address and Contact Details
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please check that the following details are correct:
- Full recipient name.
- Delivery address.
- Contact telephone number.
- Email address.
- Any special delivery instructions.
LD POWER MARINE cannot be held responsible for delivery delays or additional costs resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.
8. Receiving Your Delivery
Customers should ensure that someone is available to receive the shipment where a signature or delivery confirmation is required.
For marine engines and heavy equipment, customers should ensure that suitable unloading arrangements are available at the delivery location.
Depending on the freight service, the customer may need to arrange:
- Appropriate lifting equipment.
- A forklift or crane.
- Suitable access for freight vehicles.
- Assistance with unloading.
- A suitable storage area.
Please confirm any special unloading requirements with us before dispatch.
9. Inspecting Your Order on Arrival
Customers are encouraged to inspect their delivery as soon as reasonably possible.
Please check:
- The number of packages or items received.
- Whether the packaging shows visible damage.
- Whether the delivered product matches the order.
- Whether any components appear to be missing.
If your shipment arrives damaged, incomplete, or incorrect, please contact us promptly and provide photographs of the packaging and product.
Please retain the original packaging and relevant shipping documents while the issue is being reviewed.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
10. Failed or Missed Deliveries
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or suitable unloading arrangements are not available, the carrier may charge additional fees for redelivery, storage, or return transportation.
Where these costs arise from circumstances within the customer’s responsibility, the customer may be responsible for the applicable charges, subject to applicable law.
11. International Deliveries, Customs and Import Duties
For international shipments, customers may be responsible for applicable customs duties, import taxes, clearance fees, and other destination-country charges unless expressly stated otherwise in the order or quotation.
Import regulations and documentation requirements vary by country.
Customers should check the import requirements applicable to their destination before placing an order.
Delivery may be delayed by customs inspections, import approvals, or other government procedures outside our control.
12. Changes to Delivery Arrangements
If you need to change your delivery address or instructions after placing an order, please contact us as soon as possible.
We will try to accommodate reasonable requests, but changes may not be possible once an order has been dispatched or collected by the freight company.
Additional transportation charges may apply where a delivery change results in extra costs.
13. Contact Us
If you have questions about delivery, shipping costs, order processing, or the status of your shipment, please contact our team.
LD POWER MARINE
Website: https://ldpowermarine.com/
Email: contact@idpowermarine.com
Phone: 04 8998 6953
Address: 40 Leighton Pl, Hornsby NSW 2077, Australia
We appreciate your business and look forward to assisting you with your marine product requirements.