Shipping & Payment Policy – LD Power Marine

LD POWER MARINE

Welcome to LD POWER MARINE.

This Shipping & Payment Policy explains how orders are paid for, processed, prepared, shipped, delivered and collected when purchasing marine engines and related products from LD POWER MARINE.

Because marine engines are large, heavy, high-value and sometimes specially ordered products, shipping arrangements may vary depending on the engine, destination, availability, delivery requirements and selected transport provider.

1. Shipping Coverage

LD POWER MARINE may arrange delivery of marine engines and related products to approved delivery locations.

Delivery availability depends on:

Product size and weight
Engine type
Delivery address
Road access
Freight carrier availability
Remote-area requirements
Site access
Loading and unloading requirements
Applicable transport restrictions
International shipping requirements

Some locations may require specialised freight arrangements.

2. Shipping Costs

Shipping costs are generally calculated according to factors including:

Product dimensions
Product weight
Number of products
Pickup location
Delivery location
Distance
Freight carrier
Delivery method
Loading requirements
Unloading requirements
Residential or commercial delivery
Remote-area charges
Tailgate or crane requirements
Port or depot charges where applicable

Where shipping is not included in the displayed product price, a separate freight quotation may be provided before the order is finalised.

For high-value or oversized marine engines, customers should obtain a shipping quotation before making payment where applicable.

3. Shipping Quotes

For products requiring a customised freight quotation, customers may be asked to provide:

Full delivery address
Postcode
Contact name
Contact telephone number
Site access information
Commercial or residential delivery details
Preferred delivery timeframe
Special unloading requirements

LD POWER MARINE may request additional information if required by the freight carrier.

Shipping quotations may be subject to carrier availability and may change before dispatch if delivery requirements or destination information change.

4. Delivery Areas

We may arrange delivery to:

Metropolitan areas
Regional areas
Rural areas
Commercial premises
Industrial sites
Marine facilities
Ports
Freight depots
Other approved delivery locations

Additional freight charges may apply to remote or difficult-to-access locations.

5. Remote and Difficult-Access Locations

Additional charges may apply where delivery requires:

Remote-area transport
Unsealed roads
Restricted-access roads
Narrow roads
Difficult site access
Special permits
Crane unloading
Forklift unloading
Tailgate services
Specialised transport equipment

Customers are responsible for providing accurate information about the delivery site before dispatch.

6. Site Access and Unloading

Customers are responsible for ensuring that the delivery location is suitable and accessible for the selected transport vehicle.

Unless specifically stated in writing, standard delivery may not include crane hire, forklift hire, unloading equipment, installation, positioning or connection of the engine.

Customers may need to arrange suitable unloading equipment at their own expense.

Where specialised unloading is required, please advise LD POWER MARINE before shipping is arranged.

7. Delivery Times

Estimated delivery times depend on:

Engine availability
Order processing
Freight availability
Pickup location
Delivery destination
Carrier schedules
Weather
Road conditions
Public holidays
Remote-area requirements

Any delivery timeframe provided by LD POWER MARINE is an estimate unless a specific delivery date has been confirmed in writing.

Unexpected freight or operational delays may occur.

8. Processing Before Dispatch

Orders may require processing before shipment.

Depending on the product, this may include:

Payment verification
Stock confirmation
Engine inspection
Documentation preparation
Packaging
Palletisation
Freight booking
Loading
Dispatch preparation

Orders will generally be dispatched once payment has been received and any required payment verification has been completed.

9. Customer Collection

Where available, customers may be able to arrange collection from an approved LD POWER MARINE location or supplier/depot.

Customers choosing collection are responsible for ensuring that their vehicle, trailer, lifting equipment and transportation arrangements are suitable for the engine purchased.

Collection requirements may include:

Valid identification
Order or invoice confirmation
Payment confirmation
Appropriate transport equipment
Suitable lifting equipment
Compliance with site safety requirements

Collection availability must be confirmed before attending a pickup location.

10. Shipping Damage

Customers should inspect the shipment as soon as reasonably possible after delivery.

Where visible damage is present, customers should:

Photograph the packaging before opening it where possible.
Photograph the engine and damaged areas.
Record the condition of the shipment.
Notify the freight carrier where appropriate.
Contact LD POWER MARINE promptly.

Customers should not dispose of damaged packaging until the matter has been assessed where the packaging may be required for a freight claim.

11. Delivery Acceptance

Where possible, customers should check:

Engine model
Engine serial number
Product quantity
Visible physical condition
Included components
Packaging condition

Any obvious discrepancy should be reported promptly.

Signing a freight delivery document may confirm receipt of the shipment but does not necessarily remove any rights you may have under applicable consumer protection laws.

12. Delayed or Missed Delivery

Delivery may be delayed because of circumstances outside our reasonable control, including:

Severe weather
Road closures
Transport delays
Mechanical breakdowns
Freight capacity issues
Industrial action
Natural disasters
Government restrictions
Customs delays
Incorrect delivery information
Customer unavailability

If a delivery cannot be completed because the customer provides incorrect information or the delivery site is inaccessible, additional delivery charges may apply.

13. Payment Methods

LD POWER MARINE may accept selected payment methods, which may include:

Credit cards
Debit cards
Bank transfer
Electronic funds transfer
PayPal
Other payment methods displayed or approved at checkout

Available payment methods may vary depending on the product, order value, location and transaction circumstances.

14. Bank Transfer Payments

For bank-transfer payments, customers will receive the applicable payment details through an official LD POWER MARINE invoice, quotation or other authorised payment communication.

Customers should carefully verify payment details before transferring funds.

Important: If bank details appear to have changed unexpectedly, customers should contact LD POWER MARINE through an independently verified contact method before making payment.

LD POWER MARINE is not responsible for payments sent to fraudulent or unauthorised bank accounts as a result of a customer’s failure to verify changed payment information.

15. Credit and Debit Card Payments

Card payments may be processed through third-party payment providers.

Customers may be required to provide information necessary for payment verification and fraud prevention.

For security reasons, LD POWER MARINE does not generally retain complete credit or debit card details.

Your payment provider may apply its own terms, conditions, security procedures and processing times.

16. PayPal Payments

Where PayPal is offered as a payment method, payments may be processed through PayPal’s payment platform.

Customers should ensure that the shipping address and account information provided during payment are accurate.

Additional payment verification may be required for high-value transactions.

17. Payment Verification

For high-value marine engine purchases, LD POWER MARINE may conduct reasonable payment and order verification before dispatch.

Verification may include confirmation of:

Customer identity
Billing information
Shipping address
Payment method
Transaction details
Order information

We may delay dispatch while payment verification is completed.

18. Deposits

Certain engines, special orders, custom packages or products sourced specifically for a customer may require a deposit.

The required deposit amount and payment terms will be stated on the applicable quotation or invoice.

Where an order involves a special-order or custom product, the treatment of deposits may be subject to the agreed sales terms and applicable consumer law.

19. Full Payment Before Dispatch

Unless otherwise agreed in writing, payment must generally be received and cleared before an engine is dispatched.

For bank transfers, dispatch may occur after payment has been received and confirmed.

A payment receipt or transfer screenshot does not necessarily constitute cleared funds.

20. Payment Confirmation

Once payment has been received and verified, LD POWER MARINE may provide confirmation of the order.

Orders may then proceed through the following stages:

Payment → Verification → Stock Confirmation → Preparation → Freight Booking → Dispatch → Delivery

Processing times may vary depending on the product and shipping requirements.

21. Taxes and Applicable Charges

Where applicable, prices may include or exclude taxes, customs duties, import charges or other applicable fees, depending on the destination and how the product price is displayed.

The applicable tax treatment will be stated on the relevant invoice or quotation where required.

Customers may be responsible for applicable import duties, customs charges and destination taxes unless otherwise agreed in writing.

22. Incorrect Payment Amounts

If a customer accidentally pays more than the amount invoiced, we will review the transaction and arrange an appropriate resolution.

If an insufficient amount is received, the order may not be dispatched until the outstanding balance has been paid and confirmed.

23. Fraud Prevention

LD POWER MARINE reserves the right to delay, cancel or further verify transactions where there are reasonable concerns about:

Fraud
Stolen payment details
Unauthorised transactions
Suspicious payment activity
Incorrect customer information
Unusual delivery arrangements

Where an order is cancelled due to a confirmed payment issue, any refund will be handled in accordance with applicable law and our Refund & Returns Policy.

24. Product Availability

Product availability may change without notice.

Although we make reasonable efforts to maintain accurate stock information, certain marine engines may be:

In stock
In transit
Available by order
Available through a supplier
Special order
Subject to availability confirmation

Where a product becomes unavailable after an order is placed, we will contact the customer to discuss available options.

25. Engine Preparation

Depending on the product, an engine may be supplied:

As an engine only
With selected accessories
With a marine gearbox
With controls
With instrumentation
As a complete package

Customers should carefully review the product description, quotation or invoice to confirm exactly what is included.

Installation, commissioning, rigging, tuning, programming, propeller selection and other services are not included unless expressly stated.

26. Shipping Insurance

Where shipping insurance is available or included, coverage will depend on the terms and conditions of the applicable freight or insurance provider.

Customers may request information regarding available shipping insurance before dispatch.

Insurance does not necessarily cover all forms of loss, damage, delay or consequential loss.

27. Transfer of Risk

Risk in the product will transfer in accordance with the applicable sale terms and mandatory consumer protection laws.

Customers should ensure that they provide accurate delivery information and are available to receive the shipment when required.

Nothing in this section is intended to exclude or limit any rights that cannot legally be excluded.

28. Changes to Shipping and Payment Terms

LD POWER MARINE may update this Shipping & Payment Policy from time to time.

Changes may be made to reflect changes in:

Freight providers
Payment providers
Shipping arrangements
Business operations
Product categories
Legal or regulatory requirements

The latest version published on our website will apply to future orders unless otherwise required by law.

29. Contact Us

For shipping, delivery, payment or order enquiries, please contact:

LD POWER MARINE

Website: https://ldpowermarine.com/
Email: contact@idpowermarine.com
Phone: 04 8998 6953
Business Address: 40 Leighton Pl, Hornsby NSW 2077, Australia

When contacting us about an existing order, please provide your order number or invoice number so we can assist you more efficiently.

LD POWER MARINE

Marine Engines. Powering Your Journey.